Quality Management Plan Example

Quality Management Plan Example Quality is an experience of the customer. Product quality awareness comes from your design specifications and the manufacture standards achieved for the product. Service quality perception comes from your service process design and the customer contact impressions (Quality,n.d). As all we know that quality is very important part in every business. Personally I think quality matter not quantity. If we talk about the quality of a clothes in clothing store. Thats very important because without quality product we cant interact the customer or we cant expand our business in future. If in clothing store we provide quality product to our customer which is little bit high in price. Customer can easily spend money on quality product. In New Zealand there are mainly two seasons winter and summer. Summer is for short time period and winter for long time period. So we will provide wool clothes for winter and cotton cloths for summer to fulfil the needs of the customer. In winter season we will provide jacket, wool caps wool cloths and so many things in different varieties. Quality management The main principle of quality management is to ensure the business will meet or exceed owners needs and expectations. In our business we want to create a good relationship with our customer. For that we will manage that entire thing which can affect our business like bad customer deal that can affect our business. Next, we will also careful about the quality of the product that is most important for our business. We will careful for our stock when we purchase from India. Quality must be viewed on an equal level with scope, schedule and budget. In quality we can also say that when we build our clothing store we will use good quality of interior to decorate our store. Decoration of the store is also equal important like good quality of product.we will also use good quality of furniture in our store to interact more customer. (Quality management,n.d). To maintain quality in product you should careful about some important things which are given below: Customer feedback: In clothing store business owner should regular feedback from the customer so they can know about the quality of the product. We will also take customer feedback to better our customer service. Keeping change in variety: In today era fashion is keep changing so clothing store should always update with new variety of stock so they can fulfil the needs of the customer. In our clothing store we will purchase of stock according to customer choice. Customer satisfaction: customer satisfaction is very important in business if we want to grow up in market. For customer satisfaction we will provide variety of product to our customer. We will also provide good customer service to our customer. Project quality assurance: In plan Quality we say that we have to make the plan for our business and quality of the business. For this plan we have to know about what kind of product customer want. I will also try to find in winter season or summer season we can purchase good quality of product. In winter season we will purchase good quality of wool cloth which can protect the people from the winter and for summer season we will stock a cotton cloth so customer can buy that clothes.(quality management for project,n.d). Provide good quality of customer service: If we are talk about quality good quality of customer service is very important. If we have good quality of product and varieties of product. But our customer service is not good. Then we cant develop our business. For good quality of customer service we should deal with customer properly and take care about the needs of the customer. Quality plan The main principle of quality management is that the product the fulfil the needs of the customer and which give some profit to the owner. For good relationship with customer we have to provide good quality of the customer service. To meet this requirement we will give training to our staff and other business partner. Moreover, provide good quality of product is very important for the customer to meet this requirement we make a plan in which we will contact with different dealer in India which dealer meet our requirement in good quality of product. We will purchase clothes from that dealer. Further, in quality plan we will stock good quality of product in different verities so customer can buy what they want according to their taste. Sometime product are good in look but not good in quality but we have to stock in our store because some customer like that product (Quality plan,n.d). Quality control and its goal: The goal of quality control is to improve the product that meet the requirement and quality of type product. Quality control also includes that the project performs in its efforts to manage scope, budget and schedule. Business owner should change product or service according to demand of the customer. Rework is the action taken to bring the rejected product or service into compliance with the requirements, quality specifications or stakeholder expectations. Rework is very expensive thats why business should do quality planning and quality assurance to avoid the need for rework. Rework and all the costs may be in big amount but it is refundable by the donor and the organization may end up covering those costs. Business man should set their management very carefully that produce the outputs and the decisions that were taken that lead to the faults and errors. Changes are taken place to the Change Control methods of the project. (Quality plan,n.d) Projrct quality assurance. (n.d.). Retrieved Feb 27, 2017, from ww.project-management-skills.com: http://www.project-management-skills.com/project-quality-management.html Quality. (n.d.). Retrieved Feb 27, 2017, from www.lifetime-reliability.com: http://www.lifetime-reliability.com/cms/free-articles/work-quality-assurance/what-is-quality/ Quality management. (n.d.). Retrieved Feb 27, 2017, from www.pm4dev.com: file:///C:/Users/OEM/Downloads/PM4DEV_Project_Quality_Management.pdf Quality plan. (n.d.). Retrieved Feb 27, 2017, from www.project-management-skills.com: file:///C:/Users/OEM/Downloads/PM4DEV_Project_Quality_Management.pdf

Mrs Fields Cookies Essay

Mrs. Fields Cookies was founded by Debbi Fields in the late 1970s. She and her husband Randy Fields opened their first store in 1977 in Palo Alto, California, selling homemade-style cookies which quickly grew in popularity. Products Mrs. Fields Cookies came in 14 varieties. All baked products were made on premises in the individual stores and the company especially focused on the fresh cookies. If the cookies are not sold within two hours, they were given away and discarded. Competitors Mrs. Fields competitors included New York’s David’s Cookies, Atlanta’s Original Great American Chocolate Chip Cookie Company, and the Nestle Company’s Original Cookie Co. Challenges 1. Low barriers to entry and mall locations competition In the early 1980s, cookies were cheap to make and the barriers of sweet snack industry to entry were low. There were many cookies producers and many consumers in the market, and no business had total control over the market price. Because some 80% of Mrs. Fields outlets were in shopping malls, so the competition for the most favorable mall locations was fierce. 2. Franchising Financing and performance of exchange market  Mrs. Fields had consistently refused to franchise their stores, because â€Å"she viewed franchising as a loss of control over the end product and loss of touch with the customers†. To find bank financing and additional capital for expansion, Mrs. Fields tried to go public and made initial public offering on the London exchange in 1986, but this experience was not successful, because buyers did not know the company and did not believe that Mrs. Fields’ business could be sustained growth without franchising. The result was that the stock price rose slowly. Business Strategy Organizational strategy Mrs. Fields had a non-hierarchy organization with decentralized decision making. Typically, there was no official organization chart in company which means Mrs. Fields wanted to take advantage of the intelligence and trust the judgment of employee throughout the company, instead of relying on a small set of decision makers. The employees at Mrs. Fields were given much more responsibilities such as local marketing decisions were made by the regional and district managers, because they needed to be able to respond quickly to the demands of target customers. Mrs. Fields also encouraged employees to be wacky and personable, so that customers feel comfortable purchasing cookies. The company placed high value on employees by using â€Å"promote from within† strategy, employees were rewarded for their performance with a bonus system. Information System strategy Information technology played a very important role at Mrs. Fields. MIS enabled Mrs. Fields to have â€Å"network structure† and use centralized information system out of Utah and distribute it to every store as needed. Mrs. Fields’ approach of information technology was consistent with an ad-hoc cost/benefit analysis. All stores were running under implementation of information systems at Mrs. Fields to promote sales and control labor and cookies cost. Mrs. Fields also believed that it was not necessary to expand staff to accommodate business growth, and smaller groups of people at Mrs. Fields could make decision to solve business problems faster and better if people could work very well with the information technology to develop more new and creative applications, because a useful information system in company could save time and labor cost, and make business operations more accurate, effective and efficient. Operations strategy First, Mrs. Fields used very friendly and organized design style for their stores to attract more customers. Customers always were drawn into the store by the openness of the design and by the aroma of hot cookies fresh from the ovens. Second, sophisticated management information system also played a very important role on the business operations. Store management system designed by Randy and the MIS organization was integrated with each business process for day planning, production schedule, time clocks, store accounting, inventory, interview scheduling, skill testing and electronic mail. Controller at headquarter in Utah was also integrated with system collecting sales information received from all stores. The information system helped controller in generating reports for management review. â€Å"Expanded store† strategy/ diversification strategy From 1980s, Mrs. Fields started a series of acquisitions to expand their businesses including a 119-store French Bakery/sandwich chain, La Pette Boulangerie and Famous Chocolate Chip Company. These acquisitions brought a combination of full lines of both cookies and bakery products and presented an opportunity to carve out a niche in a highly fractionalized market, and the size of the operation constituted an investment barrier to competition. But the same time, the acquisition also brought many of overhead functions into the existing organization, including accounting, finance, personnel, human resources, etc.

Application for Admission to a Nursing Course

Right from a very young age I had always been interested in alleviating the pain and suffering of those around me. Irrespective of the fact as to whether the person suffering physically was a member of my family, a neighbor or a classmate, I would rush to offer my help and commiserations. My penchant for helping the sick and suffering even extended to animals and birds. There was a price to be paid for all this and it was the obtention of average grades. I graduated from high school in Washington and my grade point average was 2.90. Afterwards, I obtained a grade point average of 3.00 in the Camden County Community College. I had made some improvement in the community college. In addition to helping the injured and the sick, I allocated some time to running a performance car shop business.After some years of this activity, I realized that this was not my calling. My true calling was the nursing profession and after a great deal of careful analysis and planning I decided to make a mea ningful and legitimate foray into nursing.To this end, I decided to obtain a degree in nursing from the Saint Xavier University. I had realized to my great chagrin that in the absence of proper qualification, it would not be possible to realize my ambition of becoming an effective nurse.The Saint Xavier University or the SXU was founded by the Sisters of Mercy in the year 1846. This university has a reputation for the catholicity of its approach towards individuals hailing from different, ethnic, religious and national backgrounds.The fact that this university is sponsored by the Sisters of Mercy is clearly evident, because the nursing course at this university combines a greater amount of sympathy and empathy in contrast to similar courses offered by other universities.After all compassion has always been the hallmark of the Sisters of Mercy (About SXU, 2007). Thus, my ambition to help the sick and injured will be realized if I get admitted to the nursing program at the SXU.Referen cesAbout SXU. (2007). Retrieved October 7, 2007, from Sanit Xavier University: http://www.sxu.edu/about/

Abigail Adams’ Inspiring Rebellion for Women’s Rights Essay

Born on November 11, 1744, Abigail Smith entered the world in the Massachusetts colony during troublesome time of England rule that was destined to end one day.1 Her family was well respected in the town of Weymouth, where she was born. Her father, William Smith, was a Congregational minister and her mother, Elizabeth Quincy, hailed from a prominent family in the colony.2 Abigail spent her time at her grandmother’s house where she was schooled in English, French, and history, meanwhile, gaining a well-rounded education from the many hours she spent in her father’s library. Her mother’s father, John Quincy, was a member of the colonial Governor’s council and colonel of the militia. He was also the Speaker of the Massachusetts Assembly, a†¦show more content†¦As the colonial fight for independence from the mother country started, Abigail Adams was appointed by the Massachusetts Colony General Court in 1775, along with Mercy Warren and the governorâ €™s wife, Hanna Winthrop, to question their fellow Massachusetts women, who were charged by their word or action, of remaining loyal to the British crown and working against the independence movement. â€Å"...you are now a politician and now elected into an important office, that of judges of Tory ladies, which will give you, naturally, an influence with your sex†, her husband wrote her in response to the appointment.4 This was the first time for a First Lady to hold a quasi-official government position. Mrs. Adams wrote almost daily letters in which she actively questioned the status of women in the fledgling United Stated. During this time in the 18th century, women received little formal education. According to the rules of society, a women did not need to be educated in order to fulfill her role as mother and homemaker. Adams strongly disagreed with this notion and argued that if women were not better educated, then how could they adequately teach their sons to be fu ture leaders of this new county? Her husband agreed that all women should be educated, butShow MoreRelatedHow Revolutionary Was The American Revolution?3081 Words   |  13 Pagesare still being oppressed for the way they look or act? While some things changed after the revolution, much else stayed the same. Therefore, the American Revolution was not truly revolutionary because there were still people who fought for their right to be free in a ‘free’ country, even after the revolution. One example of suppression in early America was Women. Before and during the revolution, women worked together to gain equality with the men, but they were still suppressed post-revolutionRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesCredits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text. Copyright  © 2013, 2011, 2009, 2007, 2005 by Pearson Education, Inc., publishing as Prentice Hall. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form